Reduce/Eliminate Manual Reviews: White Paper

Reduce, Eliminate Manual Reviews

Are Manual Reviews Stealing Time, Growth, Flexibility and Profits?

This Solution Brief explores common challenges faced by online merchants that conduct manual reviews of card-not-present (CNP) orders, and explains how you can overcome these obstacles and reclaim the time, growth, flexibility, and profits lost to the “average” manual review process.

5% to 90% of manually reviewed orders are eventually approved. As merchants spend more time and money on manual reviews, you might expect rejection rates to be rising. Not so. The number of rejected orders remained essentially unchanged in 2012. The reality is that most manual reviews are unnecessary. More than half of merchants report that 90% of manually reviewed orders are ultimately approved. In fact, the average approval rate for manually reviewed orders is 75%.